100% Satisfaction Guarantee:
Patientopia Proudly Features A 100% Money Back Satisfaction Guarantee, For 7 Days On All Successfully Received Items.
After this 7 day period, All Sales Are Final.
Guarantee Refund Steps:
1. Please contact us (via email or live chat) to initiate the return, via your shipping service, within the initial 7 day period (starting after receipt of the goods) to be eligible.
2. You must ship the return to our “Contact Us” address & provide tracking information for the refund. Once we receive the items, Patientopia will return the entirety of your funds back to you (minus shipping costs).
In addition to our Satisfaction Guarantee, Patientopia will honor returns in the following scenarios only:
1. If ordered item(s) are out of stock.
In which case we will usually let you know within 3 days, to see if you’d like to wait on the arrival of your out of stock goods. We also reserve the right to issue you a full refund outright.
2. If your item(s) arrive missing or damaged.
In which case, you must provide proof of such via email. Please provide this proof alongside fulfilling the above “Guarantee Refund Steps” (minus step 2), you have 7 days from receipt of goods to initiate your return (as listed in above steps).
3. If your item(s) have shipped, but have not arrived 30 days after your Latest Estimated Delivery Date.
In this scenario, Patientopia will need proof of non-delivery. For example, If our systems show successful delivery, you must prove otherwise.
The entirety of this Policy is subject to change at anytime, without written notice.
By either browsing or purchasing goods from Patientopia.net, you voluntarily accept this policy.